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Our Policies

Shipping | Returns | Terms & Conditions

Shipping and Return Policies

Lost or Stolen Packages

Synai Symone is not responsible for any lost or stolen packages once an order's delivery has been confirmed to the address entered during their time of purchase. Upon inquiry, Synai Symone will confirm delivery to the address provided as well as the date of delivery, shipping carrier and tracking information. It will be up to the customer to investigate the whereabouts of their package from there.

Please allow up to 3 business days for us to process your order. All delivery times are estimated by USPS from the time your order leaves our facility

Processing and Shipping 

Please allow up to 3 business days for us to process your order.  Any orders placed between 6 and 11:59 pm will be considered as the next (business) day. All of our packages are shipped via United States Postal Service ( First Class or Priority Mail). Please allow them 3-5  business days to ship your product. Once your order leaves our facility delivery times are estimated by USPS and at their responsibility. A tracking number and delivery confirmation will be provided upon order and delivery.

Incorrect Shipping Information

If a package is returned to our facility as a result of an incorrect or incomplete shipping address, the customer will be responsible for the return shipping cost as well as the redelivery cost. If a customer is not home during delivery, it is their responsibility to contact USPS and retain their package. Synai Symone is not responsible for packages delivered incorrectly or lost as a result of incorrect or incomplete shipping information. No refunds will be provided if any parts of the address are incorrect. 

No refunds, returns, exchanges or credits will be issued for orders confirmed to have been delivered to the address provided at checkout


Thank you for shopping with Synai Symone! Our company currently has a no refund policy. Once an order has been shipped it cannot be changed, cancelled or returned. Please contact us at *insert email* if you have any questions or concerns regarding our non refundable policy..

Cancelling an order

Thank you for shopping with Synai Symone! Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility as long as it has not been packed for shipping. Please contact us at *insert email* if you have any questions or concerns regarding cancellation.

Returns and Exchanges 

Thank you for shopping with Synai Symone! Once an order has shipped, we do not accept any exchanges or returns. 

Damaged and defective products

Thank you for shopping with Synai Symone! Once shipped, Synai Symone bears no responsibility for orders damaged in transit. In the event that a product is damaged upon arrival, you must properly file and submit a claim with USPS. We would be more than happy to assist you in this process as needed. You will need to contact *insert email* regarding any replacement of the product(s) in question. Please contact *insert email* if you have any other questions regarding this policy.

Terms and Conditions

Please read our Terms and Conditions carefully before purchasing with Synai Symone (“us” “we”or “our”) and accessing/ using our website.

Your access to and use our services is conditioned upon your compliance and acceptance regarding these Terms. Our Terms and conditions apply to all visitors and users of and Synai Symone products.

By accessing and using our website, you agree to be bound by these Terms and any other policies or conditions listed within. If you disagree with any part of our terms and conditions, you do not have permission to access our services.

Any new features, tools or policies added to our current site shall also be subject to these Terms of Service. We reserve the right to update, change or replace any part of our terms, policies and conditions by posting updates and/ or changes to our website. You can access the most current version of our policies, terms and conditions any time on this page as will the publish date of the current revision be posted at the top of the page. It is your responsibility to check this page periodically for any changes. Your continued access and use to following any changes to our terms, conditions and policies constitutes acceptance to those changes.

If you wish to purchase any of our products, you may be asked to supply certain information relevant to your purchase including but not limited to, your credit card number, expiration date of credit card, billing address, and other shipping information.

You warrant that you have the legal right to use any credit card or other payment method in connection with your purchase and that the information you supply to us is valid and complete.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to

  • product or service availability
  • errors in the description or price of the product or service
  • Error in your order 
  • Suspected fraud
  • Unauthorized or illegal transaction

You will be notified immediately if your order was refused or cancelled.

We reserve the right to refuse service to anyone for any reason at any time.

Intellectual Property

This Service and its original content (photos, videos, text and products) are and will remain the exclusive property of Synai Symone LLC. Our services are protected by copyright and other laws of the United States. If any images, videos or original content from this site are used without the consent or reference of Synai Symone LLC and/or its licensors in the attempt to sell or reproduce any good or service outside of this company, we have the right to take legal action. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our products and services, without express written permission by us.

Errors and Inaccuracies

Occasionally there may be information within our services and website that contains typographical errors or inaccuracies relating to product descriptions, pricing, promotion offers, product shipping charges, transit times, availability etc. We reserve the right to correct any errors or inaccuracies and to change/update information if anything is inaccurate at any time without prior notice.

Modifications to Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue a product / service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Links To Other Websites

Our website and services may contain links to third party websites or services that are not owned or controlled by Synai Symone LLC.

Synai Symone LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Synai Symone LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party websites or services that you visit.


We may terminate or suspend your account and access to our website and services immediately, without prior notice or liability, under our sole discretion and for any reason whatsoever without limitation. Reasons include but are not limited to a breach of our terms, conditions and policies .

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for ALL purposes.

In addition to other prohibitions as set forth, you are prohibited from using this site or its content:

  • for any unlawful purpose
  • to solicit others to perform or participate in any unlawful acts
  • to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances
  • to infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
  • to submit false or misleading information
  • to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet
  • to collect or track the personal information of others
  • to spam, phish, pharm, pretext, spider, crawl, or scrape
  • for any obscene or immoral purpose
  • to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. 

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties

We do not guarantee, represent or warrant that your use of our products will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove products for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Georgia, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Privacy Policy

Our Privacy Policy was created to help those concerned with how their personal information is used, collected and shared when using, visiting and purchasing from

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect personal information?

We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

How do we use your personal information? 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  •  To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  •  To improve our website in order to better serve you.
  •  To allow us to better service you in responding to your customer service requests.
  •  To administer a contest, promotion, survey or other site feature.
  •  To send periodic emails regarding your order or other products and services.

How do we protect your personal information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is stored behind secured networks and only accessible by a limited number of persons who have special access rights to these systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. 

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) enabling the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process items in your shopping cart. Also used to help us understand any preferences based on previous or current site activity, which overall helps us improve your experience with our site. We do not use cookies for tracking purposes.

You can choose to have your computer warn you each time a cookie is being sent, or choose to turn off all cookies. You do this through your browser settings. 

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. 

Third-party disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties. 

We do not include or offer third-party products or services on our website. Everything sold on our site is made and shipped by us.