Synai Symone posts updates via instagram regarding pick up location dates (Atlanta/ Tallahassee). Given that pick up orders are for approved individuals, please consult with India before selecting that option at checkout.

Synai Symone oftentimes offers product bundles during a variety of holiday seasons. Stay tuned for our next bundle release so you can buy more for less!

Upon completion of your purchase, you should receive a confirmation email. This email will be sent to the email provided and will include the items ordered, their quantity, a tracking number and your purchase receipt.

Synai Symone prides itself in having quick and efficient processing/ shipping times. Please allow 1-3 business days for your order to be processed by Synai Symone. You will receive an email when your order has been fulfilled (taken to the post office). Once your order has been shipped, please allow 1-7 business days per USPS regulations for your package to be delivered. You pay track the status and estimated time arrival of your order using the USPS tracking number provide in the confirmation email.

*Please note that this timing may vary during holiday seasons.

Due to the nature of our products, Synai Symone does not accept returns or exchanges once a product has been shipped. Please review our Policies page for more information regarding returns and exchanges.

Yes! Synai Symone is happy to now provide international shipping options for our curlfriends outside of the United States.

Though Synai Symone is a cruelty free natural hair brand, our Hydrating Conditioner and Fortifying Masque use honey as an active ingredient. Given that, those two products are not vegan.

Synai Symone currently has 3 shampoos that are each tailored to address different natural hair needs.

Deal with dandruff, dry/ oily scalp? Enjoy the tingling and cooling sensation of peppermint and tea tree essential oil? Need a deep cleanse but without the dry and tangled aftermath? Try our Stimulating Shampoo!

Need a deep clarifying cleanse but without the dry and tangled aftermath? Only wash your hair once a month/ in between protective styles? Active ACV rinse advocate? Try our Clarifying Shampoo!

Co-washer? Prefer a low lather shampoo experience? Want to make sure your curls stay moisturized and detangled during your wash experience? Try our Moisturizing Shampoo!

Yes! All Synai Symone products are loc friendly. Check out our reviews to hear from our friends with locs.

Yes! Synai Symone was made to help ease the haircare routines of individuals regardless of their hair's state. Our ingredients were hand picked to help nourish all strands.